Store Policies

Welcome to By using this website you accept these Terms and Conditions, the Privacy Policy and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Terms and Conditions affects your statutory rights. These Terms and Conditions apply to all orders which you, the customer, place using our website which is operated by Heartfelt Gestures.


Completion of order takes 1-2 business days.

UK Shipping with Royal Mail Second Class takes 2-4 Business days.

Gift Packages are not sent tracked or signed for but proof of postage is obtained.

At present we only ship to UK addresses only. 

Cancelling your order

You can cancel the purchase of goods within the “cooling off period” of seven working days. This is beginning on the day after you receive the goods.

Please contact us at to arrange this as soon as possible within the seven working days. Cancelling will be at your own cost unless we delivered the item in error or the item is damaged.

If returning a product, this needs to be in the condition it was sent out. All product based items that are security sealed need to remain sealed. Opened Sealed products can not be returned unless the item arrived damaged.

We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

If a package is delivered to you damaged

It saddens us to hear that our packages arrive damaged or different from how they left. If this happens, please contact us at and we will arrange a replacement or refund.

Product Disclaimer

In the event that any item is unavailable, Heartfelt Gestures reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product.

We have made every effort to display the colours, specifications, dimensions and descriptions of items on the Website as accurately as possible.

All items shown are subject to availability.

Some of our products include natural ingredients and essential oils. By purchasing and using products sold by Heartfelt Gestures it is your own responsibility to check with an appropriate professional if any products will interfere with medications or medical conditions.

By purchasing products from Heartfelt Gestures you recognise and accept that some ingredients may cause sensitivity in susceptible individuals and Heartfelt Gestures will not be held accountable. We encourage all individuals to to perform a patch test to test for possible reactions.

Heartfelt Gestures accepts  no responsibility of incorrect use of information or products.

By ordering from our Website you confirm you have read this disclaimer.    

Alterations to this Website and Terms and Conditions

We reserve the right at any time to make changes to this Website, these Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website.

Prices & Services

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form.

Our site uses SSL enabled automatically, meaning you can access a constant, secure connection on every page of our site. Through SSL, you will see a lock icon next to your URL in the browser, showing that your information is safe. You can therefore be rest assured that we take the privacy and security of your payment and personal details very seriously.